Frequently Asked Questions

If your question is not answered below, please contact us [email protected]


What methods of payment do you accept?

We accept Visa/Mastercard/Maestro and American Express (via Paypal). If you would like to pay with a different method, please contact us at [email protected] or +44 (0) 208 839 7372

When will my order arrive?

We work hard to dispatch your order as soon as possible. Most orders placed before midday Monday to Friday are dispatched same day. If an item is out of stock or is no longer available, we will contact you via email or telephone. 

What if my order is wrong or defective when received?

We endeavour to ensure that all shipments are complete and in working order, but in the case of any issues, please notify the Panastore upon receipt at [email protected] or +44 (0) 208 839 7372

Can I cancel/amend my order? 

Contact the Panastore on [email protected] or +44 (0) 208 839 7372 for advice.

How do I return a product? 

Returns for returned items must be made within 30 days from the date of order. To discuss a return or technical problem, contact the Panastore on [email protected] or +44 (0) 208 839 7372


How will my purchase be despatched?

Goods are despatched via Royal Mail or UPS or alternatively can be collected in person from the London office; you can choose your preference during the checkout process.

How much does delivery cost?

Delivery costs vary according to the size and weight of your purchase, and to the method selected.  Prices will be shown during checkout.  If you have any questions about delivery cost, please contact us at [email protected]or +44 (0) 208 839 7372

Can you ship internationally? 

We can ship internationally to most countries subject to any applicable customs duties that may need to be paid locally directly.  

How long will my international parcel take to arrive?

It is not possible to state how long international shipments may take as customs procedure times can vary but we hope to achieve delivery within two weeks.

Can I track my shipment?

A tracking link will be sent to you via email.

Will there be any additional costs to receive my order?

There may be additional local import costs that will be chargeable to you by your local customs office. If you have any concerns about these charges, please contact us on 020 8839 7382 or email us on [email protected]


How do I change information on my account? 

From the homepage, navigate to 'Account'. From here you can change/update your profile, addresses and passwords. 

Problems logging in/forgotten password

From the homepage, navigate to 'Open Session', then 'My Account'. Enter your email address and a new password will be emailed to you. 

Is my information secure?

Yes, we take security very seriously and taken steps to protect your information and payment details. You can read more about PayPal security information here. 


When are you open?

We are open from 8am - 6pm Monday to Friday, excluding bank holidays.  Orders placed online outside of these hours will be processed the next working day.  If planning to visit the Panastore in person, please call to check we are open if visiting before 9am or after 5pm.

Do you offer student discount? 

We do not currently offer student discount online.


Size Guides

Sizing varies according to style and manufacturer.  Please contact the Panastore on [email protected] or +44 (0) 208 839 7372 for up-to-date sizing.