Delivery Information

20/07/2026 - An Update on International Shipments, Duties & Taxes

From the 20th July 2026, any orders placed with us that are shipping internationally will be subject to additional import fees & taxes. These are the responsibility of the customer. Please see below for more information.

At Panastore, we want to make delivery as simple as possible, keeping our services as cheap and as fast as possible.

Typically, orders received before 1pm on a business day are processed and dispatched on the same day. Orders received after 1pm will be dispatched on the next business day.

Delivery Service

Delivery Time (from dispatch)*

Standard (UK, excluding NI)

5-8 business days. A signature is required on delivery.

Express (UK)

Guaranteed delivery by the end of the next business day.

Express 12pm (UK, excluding NI)**

Guaranteed delivery by 12pm on the next business day.

International Standard (Europe)

2-10 business days, depending on exact destination and local customs. Duties and taxes will be charged to you locally.

International Express (Europe)

1-3 business days, depending on exact destination and local customs. Duties and taxes will be charged to you locally.

International Express (USA, Canada, and Mexico)

2-5 business days, depending on exact destination and local customs. Duties and taxes will be charged to you locally.

International Express (Rest of World)

4-11 business days, depending on exact destination and local customs. Duties and taxes will be charged to you locally.

 

*Delivery times are from the time of dispatch. Estimates are based on past shipments, and do not include possible delays out of our control such as customs processing, or transport problems. Estimated delivery times may vary by location.
**Express 12pm may not cover your area, we will attempt to contact you if this occurs.

You will receive a confirmation email once you place your order, a dispatch confirmation email once your order has been dispatched (this will contain your tracking number), and a delivery confirmation email once your order has been delivered.

UK (exc. NI):

If no one is home when your order is delivered, a calling card is likely to be left in your postbox to detail what could happen next. This may include a redelivery attempt, or an option to use the dedicated courier app to arrange the order to be left at a local collection point, or neighbour. If a delivery has been attempted, but the courier has not left a calling card, it is possible that the parcel has been left in a safe place or with a neighbour. You might also be contacted by the courier directly. If you cannot locate the parcel, please contact us.

International:

You will be contacted by DHL or your local customs agency to pay any outstanding import duties, taxes and fees for your order to be delivered. It is your responsibility to settle any outstanding fees, if these aren't paid, the order will be returned to us. Please ensure you provide the correct contact information (email and mobile number) at checkout. We do not accept liability for any shipments returned to us due to unpaid import fees.

Currently, we are unfortunately unable to ship batteries, aerosols, and sharp goods, however, these are available for purchase, please contact us for more information.